Abstract:

Coupling the success of Enterprise Resource Planning (ERP) to the different user categories is the novelty in this research. Stemmed from the DeLone and MacLean model of ERP success (1992), several similar models are proposed, each one corresponding to a categorized user. The paper then applies five kin models on five different user categories of the American University in Cairo (AUC) simply to get a flavor of its functionality in an educational setting. In general ten attributes were used: starting with the quality in terms of: the System (SQ), the Information (IQ), as well as the Vendor (VQ); and how they singularly and jointly affect the User Perception (UP) and Implementation Problems (IP). Then the UP and IP positively or negatively affect each other and in turn they affect Satisfaction that has an impact on the Individual (II), Workgroup (WI), and Organization (OI).