Establishing Trust through Quality Content: A Preliminary Study of Malaysia E-Commerce Blogs

Abstract:

Since 2007, the use of blog as an e-commerce site has become popular in Malaysia. As more
people are connected to the Internet through faster connection, significant changes can be seen in e-commerce usage. Nonetheless trust remains a major issue in this model. One of the web trust process is trust in the information displayed on the e-commerce site. Information displayed on the blog is believed to be one of the important factors to gain the consumer trust. This paper is a preliminary study particularly focusing on the use of information to establish trust in Malaysia ecommerce blogs. Samples of 100 Malaysia e-commerce blogs were studied to identify the information that is shared by the owner of respective e-commerce blogs. Descriptive statistic will
be used to discuss the finding. Findings from this paper can be used as a guideline for entrepreneurs whom intend to use blogs for e-commerce purposes.