Abstract:

Healthcare facilities face the challenge of promoting, maintaining, restoring, and improving the quality of healthcare services for the citizens of South Africa and neighbouring states, thereby fostering a healthy society. This is a result of changing patterns of disease, high demand resulting from free services, as well as high mortality and morbidity. This requires an effective and efficient Electronic Health System to provide healthcare services. The systems should provide decision-makers with real-time information for planning, budgeting, resource allocation, programme development, and related activities. This study aims to evaluate the quality of the electronic system used at Helene Franz Hospital, focusing on its effectiveness and efficiency in service delivery, including system, information, and service quality.  Evaluating the electronic health system aims to ensure problems are monitored efficiently and effectively and that recommendations are included to improve quality. This study uses a quantitative research method to address its objectives. It is relevant because it provides a large amount of data and feedback, is easy for participants to access, and is low-cost. The study designed a questionnaire to collect data.

The researchers conducted a descriptive analysis of the data to produce the summary. Analysis of variance (ANOVA) was used to determine relationships among the data. In this study, Cronbach's Alpha was used to measure reliability, that is, how closely related a set of items is as a group. The T-test was used to determine whether a significant difference exists between the means of two categories; in this study, the two categories are female and male, which may share certain features. The results were grouped into three main categories: Service Quality, System Quality, and Information Quality. The study found that factors affecting the electronic health system at Helene Franz Hospital include Service Quality, Information Quality, and System Quality.