Abstract:

The implementation of a BI System is a large-scale and complex undertaking, involving immense
expenditure and multiple stakeholders over a lengthy period. Much of the IS literature suggests that there are various factors playing critical roles in the successful implementation of an information system. Along this line, this paper seeks to contribute to the understanding of key factors affecting BI system implementation through the critical success factors (CSFs) approach. As there is very little academic research into the CSFs affecting the BI system implementation, this research develops an aggregated matrix based on rigorous examination of the literature of the BI system’s antecedent – the data warehouse. This matrix reveals that CSFs generally fall into six major dimensions, namely business, project, organisational, management, infrastructure and external. This research might be a good basis for initiating other CSFs related studies in the area of BI systems implementation.