Abstract:

This publication aims to assess the employees’ impact on the production process quality and a finished product, on the example of a manufacturing company. The subject of the research was an industrial enterprise operating in the glass industry in Poland. The conducted research allowed for assessing the 100 employee’s impact on the quality in the surveyed company from the glass industry. The research confirmed the H1 hypothesis illustrating that the quality management of the production process when applying the different quality management doctrines, stands on a high level in the surveyed enterprise. The H2 hypothesis was also confirmed in the research stating that in the surveyed company, assessing the employees’ awareness towards their responsibility for maintaining quality through their everyday work is also on a high level, reaching 94%.