Abstract:

Electronic resources are no more alien in this era of globalization.  Information and knowledge provided in electronic resources is vital and play important elements for survival in information and knowledge society. In achieving the vision of 2020, Malaysian are moving forward to become a knowledge-based society with high skilled economy where intellectual capital, creativity and innovation act as prime drivers for the economic growth. Adequacy of collections is one of the most important factors that fulfilled the needs of user demand. This research examines the factors influencing usage of electronic resources at National Library of Malaysia (NLM). The four factors are individual behavior, library staff, library services and library technology are selected to be the research variables. A total of 218 library visitors participated in the study survey. Findings indicate that the library technology and library staff are having the strongest relationships with user satisfaction. Results indicate that user experience cannot belittled as it would determine their interest and willingness to consistently use the electronic resources provided by the library.