Abstract:

Sensitive Business Processes (SBPs) modeling has become an effective way of managing and developing organization’s knowledge which needs to be capitalized. These processes are characterized by a high complexity and dynamism in their execution, high number of critical activities with intensive acquisition, sharing, storage and (re)use of very specific crucial knowledge, diversity of knowledge sources, and high degree of collaboration among experts. Hence, we propose BPM4KI- a generic Business Process Meta-Model for Knowledge Identification, which encompasses a clear and semantically rich definition of SBP. This meta-model is well founded on «core» domain ontologies. It covers all aspects of business process modeling and knowledge management: the functional, organizational, behavioral, informational, intentional and knowledge perspectives. The aim of BPM4KI is to develop a rich and expressive graphical representation of SBPs in order to identify and localize the crucial knowledge that is mobilized and created by these processes. In this paper, we focus more specifically on the description of the « Functional Perspective», which represents the core dimension in SBP modeling, exploring the collaboration, interaction and knowledge aspects. Besides, we evaluate the relevance of some proposed concepts through a real SBP scenario from medical domain in the context of the organization of protection of the motor disabled people of Sfax-Tunisia (ASHMS).