Abstract:

The efficiency of provision of public services depends to a large extent on the IT systems used. Developing efficient IT systems that would support the provision of public services through electronic channels is problematic in Polish conditions. In addition, public administration is characterized by a lack of standardization in terms of service provision processes and a high variability of legal conditions. Hence the need to develop tools which, using business process models, will generate functionalities in the IT system. The aim of the article is to present and discuss the concept of an intelligent generator of functionalities for public administration IT systems based on models of reference business processes of public administration.