Abstract:

Compared with many other industrial sectors, healthcare shows a relatively antiquated information system structure. Consequently healthcare requires increased improvement, whereas healthcare processes are often seen as key factor. However, despite the importance of process management for healthcare, currently there are only very few approaches focusing on process-oriented performance indicators. Approaches are developed though often from healthcare experts disregarding information management requirements and information systems architectural options (including healthcare process design). Indeed clarification is needed on how required information should be collected by healthcare care organizations. In order to contribute to this research, this paper presents a preview of healthcare performance indicator frameworks and an approach for healthcare process development. Our results reveal that from a healthcare process centric point of view a new classification of performance indicators is beneficial.