Abstract:

This paper discusses the Holistic Knowledge Management System design which is based on culture behavioural and ontology approach that addresses the need to support a better management of the tacit and explicit knowledge, learning processes, knowledge creation, sharing and transfer and continuous learning. The Cultural Behaviour concept models some characteristics of users interacting with a knowledge management system and acknowledges the behavior of the users in the system that can be associated with incentives provided to the users to share their knowledge and be active in the system.  The framework designed focuses on 3 features, i.e. the cultural behavior of people in the organization, incentives system and technical system. The cultural behavioral perspectives of users that  was found to be influenced by the culture instilled in the organization that can motivate staff to share knowledge through the KM system was studied in detail . It was also discovered that the behaviour of KM users may also be influenced by the technical system. From the technical system, the behaviour of users can be identified  and the incentive system rewards staff that share knowledge. The methodology in developing  this system involves identifying KM initiatives  towards  developing methodologies to convert tacit knowledge into explicit knowledge  that can be codified, captured, stored, transmitted, used and be acted on by others. The knowledge system architecture proposed gives emphasis on the three main components namely the people, process and technology. The architecture designed had focused on the interaction between employees in the organization through the use of the platform provided in the Internal Generated Repository (IGR), and  the User Profile Editor; knowledge warehouse (External Knowledge Acquisition and Environmental Scanning) that enables access to internal and external repositories, infrastructure provided and the enabling environment (Knowledge Maintenance subsystem and Knowledge Manipulation).