Abstract:

Change has became an ordinary part of today’s business world. However, organizations running transformation activities are often confronted by a lot of challenges. Studies of change or transformation execution show that 60 – 70 per cent of intended changes were either not delivered on time, budget or of the required quality. These studies also state the likely causes of a such failure as: an insufficient understanding of the organization’s current situation or the impacts of the change, the change team is lacking the necessary capabilities, and the change is not supported enough by the organization. In my recent research, I suggested utilizing the methods of Enterprise Architecture to improve the approach to change. On the basis of the subsequent study, I recommend focusing on the social and human factors of the change. By social and human factors, I mean the people engaged with or impacted by the change, their capabilities and behavior, their way of communication and culture. These are critical factors for a successful change. This paper offers a framework that enriches the standard approach of Enterprise Architecture by including social and human factors.