Abstract:

This paper examines the challenge of cultural diversity in Global Virtual Teams (GVTs) and the role of information and communication technology (ICT) in their work. Where employees are situated in geographically dispersed locations, face-to-face meetings are hardly ever possible. Therefore these teams are forced to rely heavily on ICT for their work communication. There are contradictory opinions as whether ICT helps or hinders intercultural communication. This paper seeks to provide guidance to managers in choosing ICTs which will aid good communication and effective virtual work practices..