Abstract:

By employing enterprise social networking systems as the main source for information management, collaboration and knowledge management, companies and organizations aspire to increase their operational efficiencies. On the other hand, current research suggests that the benefits of KMS often highlighted in the literature - such as improved knowledge distribution and increased efficiency - are not always fully realized in practical application (Nonaka, 2008; Davenport & Prusak, 1998).

Following a data-driven analysis approach, the author analyzes the results of a survey of employees of a multinational professional services company regarding the use of Knowledge Management Systems and Enterprise Social Networking Systems.

In summary, the study shows that the use and efficiency of knowledge management systems depends heavily on the length of service and individual circumstances. To maximize the benefits of KMS for all employees, companies should invest in training programs, system improvements and feedback mechanisms to meet the needs of all employee groups and promote knowledge sharing throughout the company.