Abstract:

The implementation of any ICT project involves two components: the investment and the implementation of the respective change, which can be personal, at the department/organization level, a change of behavior, etc. Both components strongly depend on the leadership of the organization. Leadership includes here the combination among the personalities of those leading the organizations, their knowledge and abilities, regulations, procedures and organizational policies as well as the organizational culture. In most cases, the implementation of a new ICT system allows the managers’ access to valuable tools and information.