Abstract:

Increasing competition in the medical services market necessitates improving the quality of services provided. The use of modern IT technologies and a process approach to management helps to increase the competitiveness of a medical organization through process automation. This study describes the results of improving the ambulance process through the use of the existing medical information system. To justify the effectiveness of the proposed “as it should be” model of the ambulance process, the simulation method and functional-cost analysis were used, which allowed us to assess the impact of the proposed changes on reducing the duration of ambulance waiting time.