Abstract:

Decision making can be a problem for businesses and decision makers these days; therefore, knowledge management (KM) activities play a significant role in any organization. The value of knowledge depends on its application and use. The success of an organization largely depends on the quality of the knowledge that it generates. An extensive literature review has enabled the authors to observe that incorporating KM activities (knowledge discovery, knowledge capture, knowledge sharing, and knowledge application) and phases of the decision making process (intelligence, design, choice, and implementation) has not been clearly highlighted. The aim of this paper is to create a conceptual model highlighting KM activities as a tool for making better decisions in an organizational setting, to make activities more effective and efficient when large amounts of knowledge are involved.