Abstract:

The integration of networking, artificial intelligence and robotic systems is the defining feature of the Industrie 4.0 environment, as it enables systems to function with little human intervention. In the healthcare sector, this is even more important because, on the one hand, there is a high level of system relevance and, on the other hand, fast information and data are necessary for successful treatments of patients. Pharmacies are an important factor here. However, digitalisation and the use of Industry 4.0 opportunities have been weak so far and require greater efforts. The core research question of this research paper is therefore: Where can Industry 4.0 implementations be used in the field of pharmacy, taking pharmacies as an example? In order to uncover the potentials, a separate empirical approach was used to determine by means of questionnaires among pharmacies how advanced the transformation of processes at pharmacies towards more digitalisation is and which determinant problems still exist. The sample size is n=420 and it can be stated as a result that both in the active use of technical possibilities and instruments as well as in digital networking and communication, the majority of pharmacies are far behind the possibilities that already exist. The objective of the report is to offer a management structure for pharmacies with the PIVOT approach, which will enable them to manage the problems better.