Abstract:

According to EN ISO 9000:2015 norm, a process is a “set of interrelated or interacting activities that use inputs to deliver an intended result” (ISO). This definition shows the broader meaning of this concept – it specifies that each process has a set of certain input and output elements, with the output result with particular parameters. The result may be both a physical object and a service or immaterial value. Thanks to this, the definition may concern both manufacturing and service processes and those in which, for example, knowledge is gained.