Abstract:

Inland transport companies play a pivotal role in the broader context of the global maritime container supply chain. Their role in managing the land-based links of the supply chain, coupled with the diverse entities influencing the maritime link, adds complexity to the integration and coordination of the entire supply chain. The quality of processes involved in performing various activities within the supply chain determines the attractiveness and competitiveness of particular supply chain participants and the supply chain as a whole.

Consequently, the effective execution of all transport-related activities becomes imperative. Given the extensive tasks and responsibilities assigned to inland transport companies, the adoption of a well-suited process-oriented management system becomes a necessity. Process maturity is delineated by a framework wherein individual processes undergo formalization concerning their definition, identification, measurement, flexibility, and efficiency. Unfortunately in the literature, there is a lack of process maturity models, which could be easily implemented in the inland transport companies. Therefore, the purpose of this paper is to present the concept of a model of process maturity assessment for inland transport companies.