Abstract:

The aim of the analyzes was to characterize and estimate innovation activities at the level of service industries in EU countries. In the course of the research carried out, the research hypothesis was verified, which assumed that: the highest level of innovation activity in the EU services sector was characterized by the following industries: J and M, classified as high-tech knowledge-intensive services sector.

The following methods/techniques/research tools were used to achieve the goal and verify the research hypothesis: literature analysis at the international level, comparative and indicator analysis using tools in the field of descriptive statistics.

In the course of the analyses, the hypothesis was positively verified, but only in the part concerning industry J. In the case of section M, there were positive symptoms of innovation activity, but it was generally at a lower level than, for example, in section K.

Based on the results obtained, it was noted that, in general, the highest level of innovation was characterized by industry J, and the lowest – by H. Entities representing all analyzed industries were generally active in innovation, more in the field of BPI than product innovation, specifically in the sphere of innovations related to new or improved methods for information processing or communication. Product innovations were dominated by services, not products. Product innovations in only two industries: J and M, were characterized by a higher level of innovation.

In the future, special attention should be paid to the support of the M section, which should be of a continuous and systemic nature, due to the direct role of this industry in the process of creating the level of innovation of the entire EU.