Abstract:

The study investigates knowledge-sharing in Kingdom of Saudi Arabia banking sector, as well as the factors that support or inhibit employees’ knowledge-sharing intentions. The hypothesis has been verified for the following factors: anticipated extrinsic rewards, anticipated reciprocal relationships, sense of self-worth, fairness, innovativeness, affiliation, attitude toward knowledge-sharing, and subjective norm. All factors support that knowledge transfer and the organizational environment affect employees’ intentions to share knowledge. A mixed-method was used in this study. The quantitative survey was conducted by distributing questionnaires to 150 bank employees with a responses rate of 67%, and semi-structured in-depth interviews as the qualitative research method were used to support the results collected from the surveys.  The findings indicate that all factors are related to knowledge-sharing in organizations. Information technology has a significant role in knowledge-sharing management. This study is driven by the aspiration to discover knowledge-sharing in Kingdom of Saudi Arabia, which may differ from earlier studies conducted overseas.