Abstract:

We live in a society that is highly evolved from the social and technological points of view, in which new trends in work organization and human resource management appear to move towards a growing level of behavioral requirements. There is a need for workers at different levels to learn and develop new behaviors, namely regarding interpersonal relationships with co-workers. This article focuses on the studies of conflict at the micro level more specifically the interpersonal conflict in organizational context. In order to evaluate interpersonal conflict handling styles, the ROCI-II Rahim Organizational Conflict Inventory was used. More than a succession of categorical conclusions, this study intends to draw attention to the social relevance of this issue. The main goal is to deepen knowledge about interpersonal conflict styles and interpersonal conflicts handled by peers themselves, establishing to what extent handling styles are determined by demographic variables – sex and level of education.