Abstract:

Knowledge management rests on information systems such as Decision Support Systems (DSS) and Expert Systems (ES). This paper focuses on ES, described as formal systems based on Well Formed Formulas (WFF), axioms and inference rules. The basic axioms gathers explicit codified knowledge like regulations, codes, processes, copyrights and patents into a knowledge database, the first component of the ES. The valid well formed inference rules are evaluated by forward chaining (if…then patterns) by the inference engine, the second ES component. Those two united components forms a deductive apparatus fueled by the organization intellectual capital.