Knowledge Management in the Context of Service Companies

Abstract:

The main objective of the research presented in the article was to diagnose the Knowledge management in organization. The conducted research was of a pilot nature. This article attempts to define the term „knowledge management" based both on the literature on management sciences and on the respondents’ opinion. There is also described a model concept of „knowledge management". In the described studies, the factors determining the „knowledge management". Factors affecting knowledge sharing in the respondents' opinion were presented. Barriers in the development of companies were presented. Problems related to data acquisition and processing were described. Based on the analysis of research results, conclusions have been formulated that can be used in the design of „knowledge management" programs.

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