Abstract:

Knowledge management has been often claimed to be an essential ingredient in building competitive advantage. Yet, knowledge management adoption is relatively slow, especially in the Malaysian context. Most organizations are unsure if the promised performance improvement is just a passing fad. This study intends to provide empirical verification to support the link between knowledge management practices and performance outcomes for organizations. Responses from 180 knowledge-based organizations were analyzed. We found knowledge acquisition and utilization to positively influence strategic and operational improvement in organization whereas the positive effect of knowledge dissemination was only evident in the case of strategic improvement.