Abstract:

To cope with daily stresses of modern society, adopting the concept of therapeutic landscape in a public library has become essential for the purpose of satisfying library users’ perception and expectation.  It began with an attempt to understand the needs of users towards the library therapeutic landscape quality provided by the public library.  In addition, this study looked at the relationship between all the twelve (12) dimensions of library therapeutic landscape quality which was adopted based on a modified therapeutic landscape model and service quality framework (SERVQUAL). As the expectation and perception of the users with the overall satisfaction. The purposed of this paper is to discuss the concept of therapeutic landscape and satisfaction. The paper will also propose a research conceptual framework of a potential research which the main main objectives are to assess the public library therapeutic landscape quality and satisfaction. A quantitative research was used to study the gap and the relationship between library therapeutic landscape quality and satisfaction. An evaluation study using questionnaire survey will employ to measure the users’ perception towards twelve (12) library therapeutic landscape quality dimensions and their overall satisfaction.