Abstract:

Banks are one of the most important intermediaries in market economy. Nowadays, banks conduct a wide range of activities which are constantly developed and modified. The different types of bank products show the quality of bank services provided. These products also make the final picture of provided bank services. In today’s specific and closely defined markets, these customers are the cocreators of products and services, which they will subsequently consume. Commercial banks have varied groups of clients and university students form one of these groups. They are mature but they do not have enough money for their accommodation costs, living expanses or tuition fees in some countries. So they are clients who very often use bank products such as student loans, debit cards or overdrafts. Banks expect that these clients will stay with the bank after their studies and that they will become long-term clients who will accept the offer of mortgages for buying a flat or house, loans for car purchases or refitting their homes, some savings program or for example advantageous loans for starting their business. So, in this comparative study will examine student indebtedness in the United Kingdom and the Czech Republic and try to find answers to the question of “why students get into debt and for what purpose they use this borrowed money?”, “What are the conditions of providing the student’s loans?”, “And which country provides more advantageous bank products and services forstudents?”.