Abstract:

In SMEs from ITC sector, where management often lies in the hands of the entrepreneur, there can be a lack of the resources and competences necessary to generate important changes and innovation. Literature review considers innovation to be the main determinant of a firm's capacity to generate added value. We selected a sample of 79 family-controlled SMEs and gathered managerial information about them. We collected data on the change and innovation of these family-owned firms by interviewing their entrepreneurs or top managers and by through regression analysis of the data collected we demonstrate the importance of managerial teams. This paper presents only a theoretical approach regarding team management issues developed in our qualitative research.