Abstract:

The need for electricity globally will increase very rapidly, so is in Indonesia. The National Electricity Institution (NEI) has the task of organizing the formulation and implementation of policies in the electricity sector. Yet the NEI faces challenges related to its human resources, of which almost half of the current active employees are having tenure under 10 years. Whereas employees who play a key role and have critical knowledge will end the term of service in the next 5 years. This study aims to find the knowledge management (KM) practices in NEI and measure the KM maturity level to develop KM planning at the NEI. This study utilizes APO’s framework and SECI Model from Nonaka. KM implementation strategies from APQC helps to develop KM planning in NEI. This study found that KM maturity level in NEI is in refinement level. To reduce the KM maturity gap, several factors need to be improved: (1). leadership’s support; (2). employees’ involvement; (3). organizational culture; (4). integration of KM processes in organizational business processes; and (5). application of technology. This study proposes: (1). formalization of KM implementation; (2). integrated KM programs and tools; (3). establishment of the KM team within the NEI.