Abstract:

Recently businesses are increasingly motivated to implement mobile business intelligence (BI) in response to real-time and ubiquitous information requirements. However, to date there has been only a limited set of critical success factors (CSFs) on mobile BI for management reference because the mobile BI market is a relatively new area that has been driven mainly by the IT industry. Therefore this study aims to review the state-of-the-art of mobile BI, and explore the CSFs based on rigorous examination of the academic and practitioner literature. The research reveals that CSFs generally fall into four major dimensions, namely security, mobile technology, system content and quality, and organisational support perspectives. The various research findings will be useful to organisations which are planning, assessing, or undertaking mobile business intelligence initiatives.