Abstract:

Gartner estimates that over 90% of companies will be implementing digital transformation over the next two years. This transformation means a radical change in functioning by increasing the level of computerization, use of data and IT solutions (systems and infrastructure). According to industry reports, the role of system suppliers (i.e. IT organizations) will also increase, distribution channels, as well as methods of creating and developing products will change, especially in the field of solutions using the Internet of Things (IoT). As a result of digital transformation, production or service processes will also change, and digital transformation processes will be applicable not only to companies but also to public sector entities.[2]
The organization's transformation process is always a complex, cost-intensive and high-risk process. It is estimated that over 50% of IT organizations have initiated transformation processes in recent years (e.g. in the field of agile transformation), but only a small percentage of them have successfully transformed. Data on unsuccessful transformations, interrupted or reinitiated ones, indicates that this process is a legitimate subject of scientific research. It seems that researching such an important process for organizations as digital transformation is of particular importance in the era of Industry 4.0 and smart cities. Companies and cities are changing their functioning more often, through the use of advanced technologies supporting both operational and strategic processes.[1]