Abstract:

The general objective of this study was to model the effects of e-commerce adoption on business process management. This was a census study on modeling the effects of e-commerce adoption on business process management in commercial banks in Kenya. Out of the sixty (60) respondents to whom the questionnaires were administered, only forty-one (41) respondents (representing three categories of employees in commercial banks from top management, middle level management and lower level managers) in the commercial banks in Kenya responded. This gave a response rate of 68.33% percent.