Abstract:

The urgency of citizens' appeal is one of the sources of information about the socio-economic status of certain population groups, their moods and needs. Timely and qualitative solution of the problems described in the appeals, contributes to meeting the needs of citizens, and also helps to strengthen the relationship of local authorities and society. In order to carry out the communication of population and authorities in a more complete and qualitative way, it is necessary to use all possible communication channels, including using information and communication technologies, services of Electronic Democracy. The purpose of this article is to show the results of a study of the possibilities for modernizing the activities of the representative body of the municipality in terms of improving the mechanism for citizens' appeals. The methodological basis of the work consists of general scientific methods of research, such as abstraction, analysis, synthesis, deduction, generalization and other methods that were used in the study of scientific literature and regulations and many other methods. The obtained results are the following: the theoretical aspects of the evolution of the Electronic Democracy services have been considered; the analysis has been carried out and the development problems of Electronic democracy services have been considered using the example of the city of Tambov; the communication service of the population and the representative body of local government has been developed and approved in the activities of the city Duma. Practical significance lies in the development of the project of electronic communication service of citizens and a representative city authority for the most effective implementation of local government. The results of the survey can be implemented in the activities of other municipalities in the region and the country as a whole. The developed measures can serve as a basis for establishing partnerships between the authorities and the population in the management of the general space of the municipality of the region or the country as a whole.