Abstract:

E-services provided by public administration are most often available through a web browser or mobile application. The development technique can directly affect use comfort and conformity with service and operating quality policy of the entire office. The quality of the application matters and should be monitored. It is valid for all tiers of public administration, also local governments. The purpose of the work is to perform a multi-criteria assessment of websites of local government units in Małopolskie Voivodeship. The study covered 182 websites of local government units. The results were normalised with zero unitarisation. This way, each website could be assigned a synthetic aggregate quality indicator, SQI. The attribute with the lowest score for the tested websites was the performance on mobile devices. It suggests that local governments should optimise their websites for mobile devices. The study involved a limited number of website quality attributes and a limited number of test applications. The study pinpoints critical attributes of local government websites in need of optimisation.