Abstract:

The technological development of enterprises is one of the key challenges faced by modern entities. Enterprises are looking for more and more easily adoptable low-code technologies, an example of which is RPA. The success of implementations depends to a large extent on the professional competences and knowledge of entities implementing RPA projects. The aim of the article is to analyze and evaluate the management of the RPA department on the example of a company providing SAPi RPA services. The article uses literature analysis and a case study of a company providing SAP and RPA services operating on the Polish market as a research method. The first part of the article presents the theoretical foundations related to RPA. Then, the theoretical conditions for managing organizational structures using the 7S model were discussed. The third part presents the case analysis and research results. The last part presents the conclusions from the conducted research.