Abstract:

The process of globalisation of the global economy and modern communication technology have made it possible for business services to be provided for enterprises from various places in the world. The aim of this article is to show the importance of outsourcing of business services in Poland. This goal was achieved using scientific literature and data that was obtained from 2019–2024 that characterised the business services sector in Poland. The essence of outsourcing and the possible benefits and risks of its use are characterised; a description of the business services sector (BSS) and which forms of outsourcing that it includes are also discussed (IT, SSC, BPO, R&D). The determinants of the locations of outsourcing services centres are presented; then, the development of business services outsourcing in Poland is shown based on the data from 2019–2024. The outsourcing of business services is one of the fastest-growing branches of the Polish economy. Even during the COVID-19 pandemic, the numbers of outsourcing centres grew, as did the numbers of their employees. An analysis of the data from 2019–2024 showed that the Polish outsourcing services market is still developing dynamically. During the analysed period, increases could be seen in all forms of BSS: IT, SSC, BPO, and R&D units. Cities such as Warsaw, Krakow, and Wroclaw represented the main outsourcing centres in Poland.