Abstract:

This article describes the advantages of the implementing of quality management system based on the ISO 9001 in the telecommunications companies. The stages of the implementation of the quality management system in the telecommunications companies are discussed. The card of main process and criteria of processes are developed. The expediency of implementing the quality management system based on the requirements of ISO 9001 in Telecommunications is showed. The telecommunications market is one of the most rapidly developing markets in Russia. There is a constant battle for subscribers, coverage area is expanding, new tariff plans, services are constantly offered.  This market is characterized by intense competition: in addition to the federal institutions in the regions there are local organizations providing communication services. There comes a time when the quality of  provider’s services determine customer’s choice.