Abstract:

This paper aims at determining the most critical success factors that affect success of EDMS. Based on an extensive literature review and a panel of experts, we composed a list of success factors that were considered into prerequisites of EDMS success. The list was then operationalised into a survey questionnaire that was tested with 136 participants from two selected Jordanian municipalities took part in this study. We believe that understanding prerequisites of EDMS success is needed before economically viable EDMS can be developed.