Abstract:

This article analyses the possibility of using process maps and BPM-class tools to study and simulate the organisation of large events under conditions of limited quantitative data availability. The research problem arises from the fact that event-organisation processes are complex, multi-stage, and highly interactive in nature, while at the same time they rarely generate complete event logs enabling the application of advanced process-mining techniques or discrete-event simulation. The study adopts a case-study approach based on the Manager’s Rally event, using BPMN 2.0 and the SAP Signavio Process Manager environment to develop both a detailed and a simplified process model, and subsequently to conduct simulation in two scenarios: a modal variant reflecting typical organisational conditions and a maximum variant representing conditions of extreme workload. The results indicate strong non-linearity in the relationship between execution time, iteration, and cost. The analysis reveals that the key sources of process instability are activities requiring multi-stage approval and subprocesses related to promotion and communication. The article contributes to research on process-oriented event management by demonstrating that process maps embedded in a BPM environment can provide a useful basis for scenario analysis even in the absence of detailed operational data. At the same time, it formulates practical recommendations for event organisers, including the clarification of approval criteria, earlier verification of requirements, and a stronger decomposition of the process into manageable subprocesses.