Abstract:

This study aims at identifying Project Management (PM) techniques to increase productivity, quality, efficiency and customer satisfaction in telecommunication services in Lebanon. The study ranges from high-level approaches for improving project management techniques, to more detailed approaches for improving PM practices in the telecommunication industry. A set of questionnaire was conducted with the different quality and performance project managers at one of the leading telecommunication companies in Lebanon. The limitation of this study is that the set of recommendation may not be applicable for other companies. The results of this study can help telecommunication companies to improve their project management techniques for a specific project. It will help telecommunication business to have a leading edge over the competition by focusing on managing projects and adapt to changes more efficiently. This will result in improving service delivery and customer satisfaction. At the end, this will result in gaining market shares over competition and improve overall business conditions.