Abstract:

The literature analyses the project management areas of knowledge in the IT industry focusing on the Triple Constraint. The IT organisation here is a small and medium enterprise (SME) where we examine the influences of project management through questionnaires relating to the triple constraint and concepts of success in project management. This paper explores how project management influences projects in an IT company - company X; and how project management can provide success in projects in SMEs to achieve increase in efficiency and productivity leading to project success and potentially competitive advantage. The research uses qualitative measures to establish the influence of project management and identify success factors of the SME projects between the project team and client when delivering IT services. The study revealed that management areas with greatest impact on project success were time, cost and quality.