Proposal for the Implementation of a Virtual Assistant Using Artificial Intelligence to Improve Customer Service in the Furniture Industrial Park Companies in the District of Villa el Salvador

Igor AGUILAR-ALONSO, Miluska NAVARRO CHACON and Cristopher TUEROS SANCHEZ

Abstract:

Due to the problems that arise in the industrial park of Villa el Salvador, in customer service, a study has been conducted to implement a virtual assistant, using Artificial Intelligence (AI), in order to ensure better customer service in a more efficient way. In the following article we have denoted 40 related research in order to reach a conclusion and achieve the contribution to the problem presented.