Abstract:

The article is devoted to the search for effective methods of public services sector management. The article analyzes the experience of using national service quality satisfaction indices, reveals the dual nature of public service as a barometer of public perception of the state. The specific features of the public service sector regulation and the difficulties that associated with this process are emphasized. The evolutionary approach to the assessment of efficiency and quality of public services is applied, the specificity of the managerial approach to the regulation of the studied sphere is determined.

The authors identify the principles of assessing the perception of the quality of public services for the public sector services at the present stage. In the course of the study, the SERVQUAL methodology is adapted to the assessment of satisfaction with public services.