Abstract:

The authors of this contribution have been interested in the quality of e-shops for a long time and have assessed it from the point of view of comprehensiveness of the professional information on e-shop websites. For the purpose of this contribution the focus was put on an area of their research dealing with e-shops selling electronics, specifically loudspeakers and microphones for conferences held in hotel conference rooms and other auditoriums. To assess the quality of e-commerce requires knowledge of selling products, ICT possibilities with an emphasis on websites, communication, marketing, sociology and other disciplines from the evaluator side. Evaluating the quality of an e-business cannot be fully based on universal information that may be the same regardless of the of e-commerce branch. Professional information related to a particular product can differ considerably. The authors analysed the websites of some selected e-shops in the Czech Republic in terms of the availability of professional information dealing with products sold. Statistical analysis of the availability of professional information, which e-shops provide to their customers, forms a part of this contribution.