Abstract:

This paper addresses the issue of why many engineering asset management organizations have experienced major problems implementing mobile collaborative maintenance systems (MCMS) that can maximize asset operation. Unsuccessful implementation of MCMS and computerized maintenance management systems (CMMS) has been widely reported  in  the  literature.  There  is,  however,  a  lack  of  research  on  the  requirements  for  successful implementation.  Several specialised computerise maintenance systems have been invested by engineering asset organisations to enhance their asset management and maintenance systems.  Nevertheless, there is no common ground among  engineering  asset  organisations  about  what  sorts  of  collaborative  maintenance are required for adoption/implementation. The lack of a systematic approach, together with the lack of specific requirements for implementing  mobile  collaborative  maintenance,  needs  a  comprehensive  framework.  This  framework  should guide engineering organisations to implement new mobile technologies. In this International Delphi study, 31 requirements were found  to  be  critical  to  creating  successful  MCMS  implementation,  covering  aspects  of technology, organization and personnel.