Abstract:

A conflict is a natural and immanent feature of social life. It is an extremely varied and complex phenomenon. American mediator Christopher Moore distinguished five types of conflicts: relationships, data, interests, structural and values. All of them combined comprise the circle of conflict. The relationship conflicts entail incorrect communication, intense emotions, the triggering of stereotypes and retaliatory behaviour. Mitigating conflict in a relationship means first and foremost showing respect to the interlocutor. Data conflict causes the lack of information or incorrect data interpretation. It occurs, for example, when you are waiting a long time for key information while the other party is delaying providing it.