Abstract:

Today, knowledge management known as a tool that will give lots of benefits for companies, such as facing employee turnover and creating competitive advantage. In order to control the process of knowledge management, companies need Knowledge Management Governance. This research is conducted to formulate and examine Knowledge Management Governance process, especially in a company with semi-decentralized manner in managing its knowledge. To gain the insight of such Knowledge Management Governance, we conducted a case study in a financial company in Indonesia that has successfully managed its knowledge. The data is collected by semi-structured interviews with Training, Learning, and Development department, Credit department, IT and Communication department, and observations of the company practices and documents. This research successfully identifies the Knowledge Management Governance process in the company that classified in some aspects, such as Authority, Risk Management, Organizational Culture, Strategy Development, Value Delivery, Resource Management, and Evaluation & Measurement.