Abstract:

The impact of the fourth Industrial revolution has redefined the future of work aspects. Businesses have adopted holistic strategies to evolve on the front line defining the processes that address quality, work-life balance, and consistency in workforce performance. As organizations around the whole world are operating amidst the pandemic, a remotely distributed workforce has become the new normal. But creating a high-performance team with a remotely distributed workforce, especially in a gig economy seems challenging and the work terrain calls for a changed transformational leadership model, the servant-based model. A standard questionnaire measuring various dimensions of servant leadership is administered among knowledge managers managing the remotely distributed workforce. The paper attempts to develop a realistic servant leadership model with employee competence and organizational quality as outcomes in managing a remotely distributed workforce using Multi-Layer Analysis(MLA). The recommended servant leadership model will enable drifting a transition among remotely working employees to deliver their full potential.