Abstract:

The performance of humanitarian logistics is a crucial factor of disaster response operations. With predictions that the rate and impact of disasters in Indonesia will increase, improving the performance of humanitarian logistics of humanitarian organization in this disaster-prone nation is important. Using the Indonesian Red Cross Society’s recent water distribution operation as a response to the 2017 Mount Agung Eruptions, this paper aims to understand the activities, problems, success parameters, and possible improvements of the operation. This paper utilizes a computer discrete-event simulation to replicate and experiment on the study case’s operational system. The paper found that the operations involved supplying, scheduling, transporting, ordering, and distributing as the main activities, and discovered that long time needed to fulfil demand as a logistical problem, identified time as the most crucial success parameter, and found that increasing transportation resources, sharing transportation resources, and maintain inventory levels result in a significantly positive improvement of the operations