Abstract:

In recent years, Business Process Management (BPMS) systems have undergone several significant changes and new features have been introduced that significantly expanded their capabilities. One of the main goals of BPMS is the automation of business processes. BPMS systems have become more advanced in terms of automation, allowing organizations to more easily create, manage and monitor automated processes. Features such as workflow, routing mechanisms, business rules, interactions with external systems and integrations have been developed [1], [2], [3].

The emergence of the low-code/no-code trend also influenced the development of BPMS systems. Currently, many BPMS platforms offer tools and interfaces that allow you to create business processes without the need for programming. Thanks to this, people with little programming experience can create and customize processes, which speeds up implementation and reduces costs [1], [4], [5].

BPMS systems are becoming more and more advanced in terms of analytics and reporting. They can collect process performance data, track cycle times, identify issues, and optimize processes. Advanced reporting tools allow you to generate interactive reports and dashboards that provide insight into the effectiveness of processes [3], [6], [7].